Terms and Returns
Last updated: June 2026
These Terms and Returns explain how orders, payments, delivery, returns and customer support work when buying from NUsign DEsign.
1. Who we are
This website is operated by NUsign DEsign, a UK-based creative design and print-on-demand brand.
For customer support, contact:
NUsign DEsign
Email: contact@nusigndesign.com
2. Our products
NUsign DEsign sells artwork, prints, print-on-demand products and bespoke creative design services.
Many physical products are produced after an order is placed. This means items may be made to order and fulfilled by a third-party print-on-demand partner such as Printify.
Product colours, print placement and finish may vary slightly depending on screen settings, product type, materials and production methods.
3. Orders and payment
When you place an order through our website, you are responsible for checking that your order details, delivery address and contact information are correct before checkout.
Payments are processed securely through the payment provider available at checkout. NUsign DEsign does not directly store full payment card details.
After placing an order, you should receive an order confirmation by email.
4. Production and delivery
Most physical products are printed, packed and shipped by our fulfilment partners.
Estimated production and delivery times may vary depending on product type, destination, supplier, courier delays, busy periods, or factors outside our control.
Unless otherwise agreed, orders should normally be delivered within 30 days.
If there is a problem with your delivery, please contact us as soon as possible at hello@nusigndesign.com.
5. Returns and cancellations
You may have a legal right to cancel some online purchases within 14 days after delivery.
To request a cancellation or return, contact us at hello@nusigndesign.com with your order details.
Some products may be made to order, customised, personalised, or created specifically for you. These items may not be eligible for cancellation or return unless they are faulty, damaged, misdescribed, or not as ordered.
Returned items must be unused, in a resaleable condition, and returned in suitable packaging unless the item is faulty or damaged.
6. Damaged, faulty or incorrect items
If your item arrives damaged, faulty, misprinted, or incorrect, contact us as soon as possible.
Please include:
Your order number
A short explanation of the problem
Clear photos showing the issue
Photos of the packaging if relevant
Where the issue is confirmed, we will work with our fulfilment partner to arrange a suitable solution, which may include a replacement, reprint, or refund.
7. Bespoke commissions and services
Bespoke design work, custom artwork, consultation, digital services or personalised commissions may have different terms depending on the project.
Project details, pricing, timescales, revisions and usage rights should be agreed before work begins.
Once bespoke work has started, cancellation or refund options may be limited depending on the amount of work already completed.
8. Digital products
If digital products are offered, they will usually be delivered by download or email.
Digital products may have different cancellation rules once the download or digital delivery has started, depending on the terms agreed at purchase.
9. Customer responsibility
Customers are responsible for providing accurate order, delivery and contact details.
NUsign DEsign is not responsible for delays or failed delivery caused by incorrect customer information, missed delivery attempts, or circumstances outside our reasonable control.
10. Contact
For questions about orders, returns, cancellations or support, contact:
NUsign DEsign
Email: contact@nusigndesign.com