Privacy Policy

NUsign DEsign respects your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with, and the rights you have over your information.

1. Who we are

This website is operated by NUsign DEsign, a UK-based creative design and print-on-demand brand.

For privacy questions, you can contact us at:

NUsign DEsign
Email: hello@nusigndesign.com

2. What information we collect

We may collect the following information when you visit our website, contact us, place an order, or request a bespoke commission:

• Your name

• Your email address

• Your delivery address

• Your billing address, where needed

• Your phone number, if provided

• Order details, including products purchased

• Messages sent through contact forms, email, or social media

• Information connected to bespoke design enquiries

• Website usage information, such as pages visited, browser type, device type, IP address, cookie choices and general location data

We only collect information that is needed to run our website, process orders, respond to enquiries, improve our services, and meet legal or business requirements.

3. How we use your information

We use your personal information to:

• Process and manage orders

• Arrange print-on-demand production and delivery

• Respond to customer enquiries

• Manage bespoke commission requests

• Send order updates or customer service messages

• Improve our website, products and customer experience

• Keep business, tax and accounting records

• Help keep the website secure

• Prevent fraud, misuse or technical issues

We do not sell your personal information.

4. Orders, payments and fulfilment

When you place an order through our website, your order information may be processed by trusted third-party services that help us run the shop, take payments, produce products and deliver orders.

These may include:

• Squarespace, which hosts and powers our website and online store

• Printify, which helps fulfil print-on-demand products

• Payment providers used through Squarespace checkout

• Delivery and shipping providers

• Email or customer support tools, where needed

We do not directly store full payment card details. Payments are handled securely by the payment provider used at checkout.

If you purchase through Etsy instead of our website, Etsy’s own privacy policy and checkout process will also apply.

5. Cookies and analytics

Our website may use cookies and similar technologies.

Cookies may be used to:

• Make the website work properly

• Remember your preferences

• Keep the website secure

• Understand how visitors use the website

• Improve the site and customer experience

• Support analytics or marketing tools, where enabled

Some cookies are necessary for the website to function. Other cookies, such as analytics or marketing cookies, may require your consent.

You can manage your cookie choices through the cookie banner or cookie settings on our website.

For more information, please see our Cookie Policy.

6. Who we share information with

We may share limited personal information with trusted services that help us operate NUsign DEsign.

This may include:

• Website hosting and ecommerce providers

• Print-on-demand fulfilment partners

• Payment processors

• Delivery and shipping providers

• Email and customer support tools

• Analytics or website performance tools

• Professional advisers, such as accountants, where needed

• Legal or regulatory authorities, if required by law

We only share information where needed to provide our services, process orders, meet legal obligations, or protect our website and business.

7. How long we keep information

We keep personal information only for as long as needed.

Order and transaction records may be kept for accounting, tax and legal reasons.

Customer messages and bespoke enquiry details may be kept for a reasonable period so we can manage enquiries, support customers, and keep a record of previous communication.

When information is no longer needed, we will delete it or anonymise it where appropriate.

8. Your rights

Depending on your location and the circumstances, you may have rights over your personal information.

These may include the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your information in certain circumstances

• Ask us to restrict how your information is used

• Object to certain uses of your information

• Withdraw consent where we rely on consent

• Complain to the UK Information Commissioner’s Office if you are unhappy with how your personal information is handled

To make a privacy request, contact us using the email address listed on this page.

9. Contact

For questions about this Privacy Policy or how your personal information is used, contact:

NUsign DEsign
Email: hello@nusigndesign.com